Senior Account Manager - Mandarin Speaking

About Nium Nium is the leading global infrastructure for real-time cross-border payments. We were founded on the mission to deliver the global payments infrastructure of tomorrow, today. Our platform enables banks, fintechs, and global businesses to move money instantly, everywhere. Co-headquartered in San Francisco and Singapore with offices in 14 markets worldwide, we are entering one of the most exciting chapters in our journey. In July 2025, we delivered the largest month in our 10-year history with record revenue, record volumes, and EBITDA profitability. Today, Nium moves nearly $50B in payments annually, almost entirely for enterprises, while continuing to strengthen an already healthy balance sheet. It is an incredible time to join us, and we are only just getting started. Our payout network spans 190+ countries and 100 currencies, with 100 corridors in real time. We power seamless transfers to accounts, wallets, and cards, support local collections in 35 markets, and run a card issuance business live in 34 countries. Backed by regulatory licenses in more than 40 markets, we make it simple for our partners to onboard, integrate, and scale globally. This scale and innovation have earned us recognition as one of CNBC’s World’s Top Fintech Companies 2025, winner of Best Cross-Border Payments Solution at the PayTech Awards, and inclusion in FXC Intelligence’s Top 100 Cross-Border Payments Companies list. In 2024, we raised US$50 million in Series E funding at a US$1.4 billion valuation to accelerate network expansion, product innovation, and talent growth. With the B2B payments market projected to hit US$175 trillion by 2030, Nium offers ambitious builders the chance to shape the future of global money movement with the scale of a leader and the energy of a high-growth company. About the role As part of Nium’s APAC Sales team, you’ll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts. You’ll collaborate across functions, working with teams including business development, product, and compliance. Ultimately, our aim is to give our customers the best experience possible and provide innovative payment solutions that unlock business growth. As a Senior Account Manager at Nium, your role will be pivotal in setting up our organization for commercial success and will drive the hyper growth of Nium with exceptional impact. Reporting directly to the APAC Back Book Head, you will manage a portfolio of existing business with the aim to nurture and grow revenue opportunities for the accounts under your management. What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region-specific benefits: https://www.nium.com/careers#careers-perks For more information visit www.nium.com Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice. For more information, visit www.nium.com. Nium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, Nium complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nium expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Key responsibilities You will be responsible for driving customer's success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective. You will drive an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products. You will develop strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term. You will partner closely with the sales and delivery teams to ensure smooth handoffs between teams. You will monitor our service performance and manage all escalations from customers. You will engage with leaders at prospective customers and existing customers to build and maintain relationships with key stakeholders. You will manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients. You will represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization. You will work with cross-functional leaders to ensure strategy and execution are aligned across the company. Requirements 5+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions. An understanding of financial, banking, payments, and/or financial services industries. Familiarity with CRM (salesforce) or sales enablement tools is preferred. Comfort and experience in working in a dynamic environment with ambiguous structure and processes. Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature. Account manager for Mandarin speaking clients. Proficiency in Mandarin is essential.