Director - Account Management

Nium is the global infrastructure company powering real-time cross-border payments. Founded to deliver the payments infrastructure of tomorrow, today, we are building a programmable, borderless, and compliant money-movement layer that powers transactions between people, businesses, and intelligent systems — enabling banks, fintechs, payroll providers, travel platforms, marketplaces, and other global enterprises to move money instantly, anywhere in the world. Co-headquartered in San Francisco and Singapore, with offices in 14 markets and team members across 20+ countries, we take pride in a culture anchored in Keeping It Simple, Making It Better, and Winning Together. 2025 was the strongest year in our 10-year history, with record revenue, record transaction volumes, and EBITDA profitability — and we are now entering one of the most dynamic chapters in our journey. We believe the best work happens face-to-face, and we operate a hybrid model with three in-office days per week to strengthen collaboration, alignment, and innovation. We move over $50B annually across a network that spans 190+ countries, 100 currencies, and 100 real-time corridors. We power fast payouts to accounts, wallets, and cards; enable local collections in 35 markets; and support card issuance in 34 countries — all backed by licenses across 40+ markets. With over $300M raised to date, Nium offers ambitious builders the opportunity to shape the future of global money movement — at scale. About the Role: As part of Nium’s Sales team, you’ll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts. You’ll collaborate across functions, working with teams including business development, product, and compliance. Ultimately, our aim is to give our customers the best experience possible and provide innovative payment solutions that unlock business growth. Your role will be pivotal in setting up our organization for commercial success and will drive the hyper growth of Nium with exceptional impact. What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. Key Responsibilities Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction. Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention. Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services. Identifying and implementing process improvements to enhance customer experience and team efficiency. Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective. Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization. Requirements 10+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions. Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel. Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems. Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred. Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes. Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature. Proficiency in English is essential, and multilingualism preferred. Experience in using AI to streamline account management function is a plus.