Director - Account Management B2B Travel

Nium is the global infrastructure company powering real-time cross-border payments. Founded to deliver the payments infrastructure of tomorrow, today, we are building a programmable, borderless, and compliant money-movement layer that powers transactions between people, businesses, and intelligent systems — enabling banks, fintechs, payroll providers, travel platforms, marketplaces, and other global enterprises to move money instantly, anywhere in the world. Co-headquartered in San Francisco and Singapore, with offices in 14 markets and team members across 20+ countries, we take pride in a culture anchored in Keeping It Simple, Making It Better, and Winning Together. 2025 was the strongest year in our 10-year history, with record revenue, record transaction volumes, and EBITDA profitability — and we are now entering one of the most dynamic chapters in our journey. We believe the best work happens face-to-face, and we operate a hybrid model with three in-office days per week to strengthen collaboration, alignment, and innovation. We move over $50B annually across a network that spans 190+ countries, 100 currencies, and 100 real-time corridors. We power fast payouts to accounts, wallets, and cards; enable local collections in 35 markets; and support card issuance in 34 countries — all backed by licenses across 40+ markets. With over $300M raised to date, Nium offers ambitious builders the opportunity to shape the future of global money movement — at scale. About the Role: As Account Director – B2B Travel, you will be responsible for managing and growing a portfolio of strategic travel clients across Europe. Your primary focus will be on scaling existing accounts by increasing transaction volumes, expanding into new markets and product lines, and strengthening long-term client relationships. You will drive account growth through structured engagement such as Quarterly Business Reviews (QBRs), performance tracking, and proactive identification of upsell opportunities—ensuring Nium’s payment solutions are deeply embedded in clients’ operational workflows to maximise retention and stickiness. What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. Key Responsibilities Own and grow a portfolio of enterprise travel clients across Europe. Drive revenue growth through upselling, expanding into additional geographies, and increasing payment flows. Develop and execute account plans aligned to client growth strategies and commercial targets. Conduct regular QBRs to review performance, align on joint objectives, and identify expansion opportunities. Monitor client performance across transaction volumes, revenues, and adoption of Nium solutions. Work cross-functionally with Product and Integration teams to support product adoption and market expansion. Identify risks to retention and take proactive steps to improve client engagement and long-term stickiness. Build senior stakeholder relationships across finance, payments, operations and procurement teams. Act as the primary point of contact for commercial escalations and account optimisation. Act as a trusted advisor and help optimising payment workflows to drive efficiency and value. Requirements 7–10+ years’ experience in Account Management or Client Success within Payments, FinTech, or Travel. Strong understanding of the travel ecosystem (OTA, bedbank, TMC, airline models). Proven track record of growing enterprise accounts and delivering revenue expansion. Experience managing QBRs and developing long-term client growth strategies. Commercially driven with a focus on retention, upsell, and cross-sell opportunities. Strong stakeholder management and relationship-building skills Proficiency in English is essential, and multilingualism preferred. Experience in using AI to streamline account management function is a plus.